FAQ - BIG Vacation Homes
You can book through Airbnb by visiting our listings. If you prefer to book directly, check our website for direct booking options that may offer added flexibility and benefits.
All homes include essentials like Wi‑Fi, fully stocked kitchens, linens, and towels. Many also feature extras such as game rooms, private pools, and themed spaces. For property‑specific details, review the individual listing.
Yes—subject to availability. Please contact us in advance, and we will do our best to accommodate your request.
Most properties follow standard Airbnb cancellation policies. Review the policy on the listing before booking. Direct bookings may offer different options, which will be outlined at the time of booking.
Some homes are pet‑friendly while others are not. Check the individual listing for the pet policy or reach out with your questions.
Please contact us right away through Airbnb or via our direct contact details. We’re committed to resolving any issues as quickly as possible.
Yes, most properties include free on‑site parking. Any specific arrangements or restrictions will be noted in the listing.
Each property has house rules, such as no smoking indoors and respecting neighborhood noise levels. Please review the rules on the listing.
We use secure, self‑check‑in options like keyless entry or lockboxes. Check‑in instructions and any necessary codes will be provided before arrival.
Absolutely. We’re happy to help with special requests and local recommendations. You can reach out to us directly or via Airbnb messaging. For general inquiries, visit our Contact page.